Notification overload is a common concern. Balancing the needs of individual users and departments can be challenging, but we offer flexible notification settings to help you get the most out of our system. By providing both Departmental and User-level notification options, we aim to address the needs of both individuals and teams.

User Notification Preferences

To adjust your personal notification preferences, click on your name in the top right corner of the page and select "User Notification Preferences." Here, you can modify notifications for Requests, Subordinate Requests (if you’re a Supervisor), and Miscellaneous categories like Message Blasts or Extra Shifts. 

Please note that if a setting is locked by your Department, you will see a lock icon next to it, and the option will be greyed out. Locked settings cannot be modified by individual users.

Departmental Notification Preferences

To configure your department's notification settings, go to the Site Admin Settings page and select the ‘Modify’ option next to ‘Department Notifications.’ From here, you can set default notification preferences for Employee Requests, Subordinate Requests, and Miscellaneous items.

If users have stopped receiving text messages, it’s likely because the default delivery method was changed to email. To change or enforce a specific delivery method, select your preference and use the lock icon to the right of the setting. This will ensure that the option cannot be altered by individual users and will override their personal settings.

Additionally, you can customize the Delivery Schedule. By default, notifications are sent immediately, but you can opt for scheduled delivery. For instance, if you only want to receive Pending Request notifications on Fridays, you can configure this in the Delivery Schedule settings. Unless updated, the system will send one notification daily.

If you need further information or assistance, please don't hesitate to contact our support team. We're here to help!