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The Support Row feature helps visualize when personnel from one group temporarily work in another group’s schedule. For example, a Day Shift officer picking up an Evening Shift or staying late to cover a staffing shortage will appear in that group’s Support Row. This provides clarity on who is helping out across groups without affecting their normal assignment.
Applies to
Roles: Admin, Supervisor
Prerequisites:
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Must have permission to edit Groups and view the Schedule.
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Group structure and minimum staffing rules must be configured.
Before you begin
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Confirm that Groups are already created under Admin Panel > Groups & Schedules > Groups.
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Ensure your site’s Minimum Staffing Rules reflect which positions count toward each group’s staffing.
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Supporting shifts can come from either Extra Shifts or overlapping holdovers; configuration determines which apply.
Steps
1. View the Support Row on the Schedule
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Go to Grid.
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Each Group has a light-green Support Row displayed at the bottom by default.
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The Support Row shows who is working in that group from outside the group.
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If there is one supporting person, their initials appear in the cell.
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If there are multiple supporting people, a count (e.g., “2”) appears instead.
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Right-click any Support Row cell to see a breakdown of who is supporting that day and their assigned times.
2. Understand what counts as a Supporting Shift
Option A: Extra Shifts from another group (default)
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Any Extra Shift assigned to someone outside that group automatically counts as a supporting shift.
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Example:
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A Night Shift officer picks up an Extra Shift in the Day Shift group → appears in Day Shift’s Support Row.
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A Day Shift officer picking up a Day Shift Extra Shift → not considered supporting (same group).
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Option B: Shifts that contribute to Minimum Staffing
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Optional setting that includes any overlapping shift that affects staffing, even if not created as an Extra Shift.
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Example:
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A Day Shift officer (0600–1400) stays until 1600.
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The overlap from 1400–1600 counts as supporting the Afternoon Shift (1400–2200) group.
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Note: Minimum staffing rules determine whether a position counts. For instance, payroll personnel working late wouldn’t count toward Patrol staffing if excluded in staffing rules.
3. Configure Supporting Shift Settings per Group
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Go to Admin Panel > Groups & Schedules > Groups.
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Click Edit next to the group you want to modify (e.g., Day Shift).
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Locate the Supporting Shift Settings section.
Setting 1: Show Extra Support
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Displays a Support Row under the group on the schedule.
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Includes any users not in the group who:
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Work an Extra Shift for the group, or
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Contribute to the group’s manpower (if setting 2 is enabled).
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Setting 2: Include Outside Contributions to Manpower in Support Row
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Only applies when Show Extra Support is enabled.
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If checked, includes anyone contributing to manpower (even without an Extra Shift).
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Recommended for departments with overlapping shifts and frequent cross-coverage.
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Click Save Changes.
Confirm it worked
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Return to Grid.
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The Support Row should appear below each configured group.
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Add a test Extra Shift for someone in another group and confirm their initials or count appear.
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Right-click the Support Row cell to verify the detailed list of supporting personnel.
FAQ
Q: Can I hide the Support Row entirely?
A: Yes. The Support Row can be hidden, but has to be disabled per group.
Q: Can I rename or recolor the Support Row?
A: No. The light-green color and label are fixed for clarity across all sites.
Q: Are partial shifts (e.g., 2-hour holdovers) shown?
A: Yes. Any portion of time overlapping another group’s shift can appear in the Support Row.
Q: Does this affect payroll?
A: No. Support Row is a visual scheduling tool only; payroll exports rely on time and shift data separately.
Q: Do Minimum Staffing counts include supporting shifts?
A: Only if “Include Outside Contributions to Manpower” is enabled and your staffing rules count those positions.
