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Home > Miscellaneous > Support Row/Supporting Shifts
Support Row/Supporting Shifts
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The Support Row feature helps visualize when personnel from one group temporarily work in another group’s schedule. For example, a Day Shift officer picking up an Evening Shift or staying late to cover a staffing shortage will appear in that group’s Support Row. This provides clarity on who is helping out across groups without affecting their normal assignment.


Applies to

Roles: Admin, Supervisor
Prerequisites:

  • Must have permission to edit Groups and view the Schedule.

  • Group structure and minimum staffing rules must be configured.


Before you begin

  • Confirm that Groups are already created under Admin Panel > Groups & Schedules > Groups.

  • Ensure your site’s Minimum Staffing Rules reflect which positions count toward each group’s staffing.

  • Supporting shifts can come from either Extra Shifts or overlapping holdovers; configuration determines which apply.


Steps

1. View the Support Row on the Schedule

  1. Go to Grid.

  2. Each Group has a light-green Support Row displayed at the bottom by default.

  3. The Support Row shows who is working in that group from outside the group.

    • If there is one supporting person, their initials appear in the cell.

    • If there are multiple supporting people, a count (e.g., “2”) appears instead.

  4. Right-click any Support Row cell to see a breakdown of who is supporting that day and their assigned times.


2. Understand what counts as a Supporting Shift

Option A: Extra Shifts from another group (default)

  • Any Extra Shift assigned to someone outside that group automatically counts as a supporting shift.

  • Example:

    • A Night Shift officer picks up an Extra Shift in the Day Shift group → appears in Day Shift’s Support Row.

    • A Day Shift officer picking up a Day Shift Extra Shift → not considered supporting (same group).

Option B: Shifts that contribute to Minimum Staffing

  • Optional setting that includes any overlapping shift that affects staffing, even if not created as an Extra Shift.

  • Example:

    • A Day Shift officer (0600–1400) stays until 1600.

    • The overlap from 1400–1600 counts as supporting the Afternoon Shift (1400–2200) group.

Note: Minimum staffing rules determine whether a position counts. For instance, payroll personnel working late wouldn’t count toward Patrol staffing if excluded in staffing rules.


3. Configure Supporting Shift Settings per Group

  1. Go to Admin Panel > Groups & Schedules > Groups.

  2. Click Edit next to the group you want to modify (e.g., Day Shift).

  3. Locate the Supporting Shift Settings section.

Setting 1: Show Extra Support

  • Displays a Support Row under the group on the schedule.

  • Includes any users not in the group who:

    • Work an Extra Shift for the group, or

    • Contribute to the group’s manpower (if setting 2 is enabled).

Setting 2: Include Outside Contributions to Manpower in Support Row

  • Only applies when Show Extra Support is enabled.

  • If checked, includes anyone contributing to manpower (even without an Extra Shift).

  • Recommended for departments with overlapping shifts and frequent cross-coverage.

  1. Click Save Changes.


Confirm it worked

  • Return to Grid.

  • The Support Row should appear below each configured group.

  • Add a test Extra Shift for someone in another group and confirm their initials or count appear.

  • Right-click the Support Row cell to verify the detailed list of supporting personnel.


FAQ

Q: Can I hide the Support Row entirely?
A: Yes. The Support Row can be hidden, but has to be disabled per group.

Q: Can I rename or recolor the Support Row?
A: No. The light-green color and label are fixed for clarity across all sites.

Q: Are partial shifts (e.g., 2-hour holdovers) shown?
A: Yes. Any portion of time overlapping another group’s shift can appear in the Support Row.

Q: Does this affect payroll?
A: No. Support Row is a visual scheduling tool only; payroll exports rely on time and shift data separately.

Q: Do Minimum Staffing counts include supporting shifts?
A: Only if “Include Outside Contributions to Manpower” is enabled and your staffing rules count those positions.

 

 

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